Ready for results?

A few of the clients served by JILOA:

A Small Sampling of Successful Projects

Streamlined the Order-to-Cash process, reducing the time from when the customer signs an order to installation of the product, so it can be billed. Result: Significant reduction of errors, processing time, head count, and cycle time to get cash in hand;

Managed the acquisition of a new $300-million business unit, involving cross-functional groups for the successful integration of systems and processes, cultural differences and organizational change. Completed within a tight nine-month schedule, including the addition of globalized services, and keeping key executives calm and focused to prevent loss or attrition of high-potential talent.

Improved performance of the senior management team by first evaluating, then developing a training plan, deploying the training goals, training processes, and a structured problem-solving process throughout the entire organization;

Developed and deployed an International Service Development function, ensuring that service features were designed into products, and preparing the field for the new products;

Provided coaching for individual leaders to maximize their productivity and prevent a loss of key talent.

Resolved a problem costing the company millions of dollars in unpaid purchase orders by developing and nationally implementing an innovative, user-friendly system and tool set. This required leading an inter-departmental team and motivating initially reluctant, even antagonistic, members. Result: an immediate 80% reduction in unpaid P.O.s totaling $20 million.

Reduced install time by 81% per twist wire application for Boeing 737 Airplane assembly.

Our JILOA advisors showed exceptional talent and wisdom. They truly listened to us and offered tools that fit the specific needs of our team members and the business. Years of hands-on experience give them an ability to see solutions at a deeper and broader level than others. They had answers for us, and the answers were always what was best for our company. Others say that; JILOA does it.

- Project Manager, Global Medical Products Company

We know the theories, the methodologies and the processes. But at JILOA, we are also practical, hands-on, and results-driven. Our advisory team brings a wealth of real-world experience and a proven track record of success. We'd like an opportunity to introduce them to you in person.

Michael Lafferty

President/Founder

Mike is a specialist in business turn-around, problem-solving, and transforming ailing companies into thriving ones. Known for an ability to overcome barriers to success, both for organizations and for individuals, Mike is equally effective for injecting new energy and success into a business, division, or team as he is for establishing and building an entirely new function or department.

A small sampling of the hundreds of projects producing desired results for companies includes:

Reduction of time to market by 6 months for new product
Reduction of manufacturing defect rates and field failure, savings of $3.5 million per year; and reduction of installation faults by 31%
Improved ATE reliability by 98% and Optical AOI by 482% in 16 months
Reduced cost of quality by 12% while increasing customer satisfaction ratings
Reduced customer problems by 67%, increasing repeat orders proportionally

A graduate of California Polytechnic State University with a B. Sc. degree in Mechanical Engineering Technology, Mike was 1 of 30 selected from 84,000 US employees for an intensive 14-month executive development program at Siemens Executive Education. Additional education and curricula focused on management quality, employee development, situational leadership, and negotiation.

With 20-plus years of management responsibility in large and mid-sized companies such as Siemens Medical Solutions USA, Inc. and Teradyne, Inc., Mike is exceptionally effective in his use of tools, processes, structure, technologies, training and workshops to bring people of differing views together, align individual goals with company goals, and produce measurable results. "The key here," he says, "is 'measurable'."

Clients rely on Mike for:

Operational Effectiveness
Strengthened Management and Leadership
Change Management
Turn-around management
Project development and management
Staff Development
Conflict Resolution
Problem-solving/analysis to overcome barriers to success
Directing goal-setting to align business units with company objectives

The basis for their long-term trust and reliance is Mike's incisive leadership ability, analytical acumen, extensive business and project management experience, together with his profound respect for people and personal integrity in his relationships.

Aaron Royce

Trainer and Project Team Facilitator

Highly skilled in the application of problem-solving methodologies and project development, Aaron is a strong, effective communicator who brings to his clients a unique combination of incisive analytical and people development skills, together with an in-depth knowledge of manufacturing engineering and technology.

His particular expertise is in helping teams apply the principles, and identifying, then overcoming obstacles to achieve stated objectives. "It's all about people," Aaron says. "When focused and motivated, people get results."

Aaron's experience working with people in Mexico, India, South Africa and Europe has developed an understanding of, and sensitivity to, human needs and behavior which allows Aaron to achieve agreement, unity of purpose, even in diverse and cross-cultural improvement teams.

Aaron provides:

Development and delivery of workshop curriculum
Team facilitation for Structured Problem Solving, Project Development, and Goal Alignment
Individual Coaching for managers and team leaders

Working closely with design engineering, purchasing, manufacturing, suppliers and others in companies like Teradyne, Inc., Boeing, and Flow International, Aaron has had more than 10 years of responsibility in process engineering, manufacturing methodologies, supplier quality management, project management, supervision of cross-functional teams, internal quality, and problem-solving.

Today, clients rely on him for his:

Ability to develop and implement practical steps to achieve stated goals
Innovative problem-solving
Effective presentation and teaching skills for performance improvement
Advising cross-functional teams for process improvement
Leadership in goal-setting, training, coaching and conflict resolution
Skill in pulling people together in cross-cultural environments

A graduate of California Polytechnic State University with a B. Sc. degree in Industrial Engineering, Aaron focuses on solving specific issues. Examples would include:

Helping one company retain its key suppliers by resolving a systems problem causing $20 million of unpaid bills.
For another, he created a new outsourcing program to reduce storage of parts inventory, manufacturing lead time, and required floor space.
And for another, Aaron was one of five, selected from all divisions of a multinational company, as the strategic team which integrated divisional purchasing departments into a unified corporate supply-chain management organization.

Innovative, determined and motivating, Aaron's success at overcoming obstacles is based on bringing out the best in people that they can be. "When people are running on all cylinders," he says, "they bring more value to the companies they serve. They produce results."

James R. Zewan

Human Resources/Labor Relations

A former HR / LR executive with Gulf Oil Corporation and, subsequently, with Chevron where he served on the Executive Management Committee and Board of Directors in the UK, Jim brings an uncommon breadth of expertise to clients in areas related to negotiation, arbitration, and administration of:

Union contract negotiations
Facility closures or sales
Strategic changes
Investigations and discipline
NLRB cases
Grievances and unfair labor practices charges
Wages, pensions, health-care insurance and other benefits
Creation of a Global HR / LR Information Technology system
Training programs for management and supervisors
Safety, security, and building operations
Employee training, development, compensation, and communications

As a senior corporate executive, Jim was responsible for all Human Resources, Labor Relations, EEO, security, and public affairs, as well as working with IT professionals to design and implement a comprehensive system that could internationally computerize information regarding employees, benefits, compensation, and labor.

Jim holds a BA degree in Economics and an MS in Industrial Relations. He attended the Duquesne University School of Law and the University of Houston, Bates College of Law and is SPHR accredited. He received special recognition from Chevron for his leadership of cross-functional teams to create a quality-improvement initiative across the nation, and is listed by "Who's Who in British Business" as a top official of Chevron in the UK.

Clients in a variety of industries, both public and private, have relied on Jim as chief negotiator and company spokesman in hundreds of contract negotiations, labor/management meetings, and dispute resolution in the U.S. and overseas, as well as for his expertise in enhancing efficiency and effectiveness in all areas related to Human Resources and Labor Relations. He can do the same for your company.

Lisa McKiernan-Rueth

Employee and Team Development

A leadership coach, bilingual trainer, and consultant since 2000, Lisa believes that "Success is an inside job." Her passion for developing people and organizations drives her to maximize productivity and potential.

The developer of an original training series called "Value-Driven Leadership," Lisa has worked with more than thirty consumer-focused clients, as well as Business-to-Business companies, helping senior management and executives in marketing and operations to find innovative ways of improving efficiency and avoiding unnecessary labor cut-backs through restructuring, refocusing, and retraining.

With proven success in custom training development, technology integration, outsourcing, and enhancing customer experience, Lisa works with teams and individuals in companies of all sizes, from Fortune 50s to start-ups, providing:

Evaluation - to identify and measure effectiveness
Education - to provide the right tools and preparation for the job
Development of leadership – to create a culture that motivates growth

Before proving herself as a leader in team management and strategic planner at Dell Computer, Lisa opened and operated call centers around the world for MCI Worldcom, hiring and training world-class sales and service teams. Understanding that in order to create loyalty and profits, companies must make changes at the core level: the employees who manage, operate, and make the business run.